Service Coordinator

Overview

Schedule and optimize service work, ensure customer commitments, handle billing and issue resolution.

Key Responsibilities

• branch monitoring
• compliance tracking
• oracle scheduler
• technician scheduling
• customer communication
• issue resolution

Tasks

-Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. -Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. -Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. -Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.

Requirements

• excel
• oracle
• bachelor's
• 3-5 years
• customer service
• scheduling

What You Bring

-Prior work experience with scheduling, billing and on-hold resolution very helpful. -Excellent communication skills. -Strong MS Office skills, specifically with Excel -Use of ACE/Oracle systems preferred -Prominent level of organization and ability to multi task a fast-paced work environment. -Associates or Bachelor’s preferred -Prior work experience as a Fleet scheduler or Service coordinator, very helpful. -Product knowledge of life safety (fire alarm & sprinkler) equipment preferred -Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. -Experience working in a SimplexGrinnell District -3-5 years of strong customer service background

People Also Searched For

Benefits

-Referral Bonuses -Short-Term and Long-Term Disability -Wellness Program -Medical/Dental/Vision insurance -Health Savings Account (HSA) -Company Vehicle (as applicable) -Competitive Starting Pay -401(k) savings plan with company match -Paid Training -Life Insurance -Global Advancement Opportunities -Employee Assistance Program -Comprehensive Benefits

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms