Relief Worker

Overview

Provide customer-focused support and care to vulnerable residents, covering shifts

Key Responsibilities

• customer support
• digital records
• financial admin
• risk management
• healthcare support
• group work

Tasks

-Assisting customers with day-to-day support and tenancy-related matters -Supporting customers to be ‘tenancy ready’, enabling successful move on -Act as point of contact on the phone, reception, and deal with a range of enquiries -Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately -Support the delivery of the referral process for new customers -Signposting customers to appropriate external support services, such as food banks and other community resources -Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Assisting with the delivery of a range of group work sessions -Use the Lone Worker system as and when necessary -Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals -Inspiring and motivating customers to meet agreed outcomes and develop life skills -Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Carry out day-to-day administration and operational duties -Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns -Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking -Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service -Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support -Supporting customers to be financially independent through budgeting plans and maximising income -Clean and prepare customer rooms as appropriate -Assisting in the promotion of customer involvement and consultation -Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them -Assist in collating and submitting information returns on funding, health & safety, and performance -Assisting in the planning and delivery of a range of personalised support and move-on plans

Requirements

• flexibility
• communication
• teamwork
• initiative
• it skills
• vulnerable experience

What You Bring

-Flexibility to cover shifts, sometimes at short notice -Excellent communication skills both written and verbal -Experience of being able to organise tasks and plan accordingly whilst dealing with people -Able to use initiative and have confidence to make decisions -An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs -Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse -Experience of working with vulnerable and diverse customer groups or individuals with complex needs -Approachable with a positive attitude -Excellent team player who can work flexibly to meet business requirements -Experience of working in a team and communicating positively with other people -Basic administrative and IT skills maintain records -Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)

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Benefits

-Deliver your role in line with Riverside company values – “Our Riverside Way” -Competitive pay & generous pension -Investment in your learning, personal development and technology

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship will be provided; riverside is surrendering its sponsorship licence.