Service Coordinator

Overview

Coordinate service calls, schedules, and customer communication for the service department.

Key Responsibilities

• service scheduling
• emergency scheduling
• technician scheduling
• subcontractor scheduling
• equipment coordination
• report upload

Tasks

-Schedule service calls with customers. -Communicate system impairments and service requests to the appropriate Manager. -Schedule emergency service with customers. -Provide backup assistance on phones for the administrative assistance. -Work with the Service Operations Manager to review reports and upload for customer access. -Create Technician schedules. -Schedule all necessary subcontractors, lifts as required. -Communicate with internal and external customers in a professional manner. -Coordinate the necessary equipment/materials accordingly.

Requirements

• hs diploma
• microsoft office
• salesforce
• driver’s license
• critical thinking
• scheduling

What You Bring

-HS Diploma or equivalent required. Associate degree preferred. -Must have the ability to effectively read, write and communicate in English with employees and customers. -Strong diligence and accuracy -Up to 10% travel -Strong interpersonal, written, and oral communication skills. -1 years of professional computer skills. -Demonstrated critical thinking skills. -Collaborator and ability to work with all levels of employees. -Ability to operate a computer, use Microsoft Office required. -Valid driver’s license with acceptable driving record required. -1 year scheduling facility services experience, preferred. -Experience with SalesForce preferred. -Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. -Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.

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Benefits

-401(k) Plan with Company Match -Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity -Employee Referral Program -Medical Insurance -Paid Vacation and Holidays -Dental Insurance -Short-Term Disability – Employer Paid -Flexible Spending Accounts -Long-Term Disability – Employer Paid -Employee Assistance Program -Vision Insurance -Life Insurance for Team Members and Dependents

About Summit Fire & Security

-Rebranded to Summit Fire & Security in 2018 after joining SFP Holding. -Offers comprehensive services from engineering and installation to 24/7 monitoring across multiple U.S. regions. -Provides services for new-construction alarm and sprinkler systems in commercial buildings, residential safety installations, and ongoing lifecycle maintenance. -Headquartered in Reno with branches spanning Western, Southern, and Eastern U.S., blending local responsiveness with national scale. -Operates as a full-service partner, often absorbing smaller local fire-security firms under a centralized corporate framework. -Trusted for both standard builds and mission-critical sites, offering bespoke clean-agent suppression, warehouse integrations, and advanced intrusion systems.

Sector Specialisms

Security Clearance

-must comply with sfs’s drug and alcohol policy and undergo background screening, possibly including customer‑specific requirements.