Agent Services Representative

Overview

Supports recruiters and agents with CRM, campaigns, admin, and training.

Key Responsibilities

• data reporting
• recruiting dashboards
• crm management
• campaign analytics
• market research
• agent onboarding

Tasks

-Provide administrative and clerical support to a Recruiter which may include pulling and organizing production data, migrations stats, and recruiting metrics for presentations and reports. Maintain recruiting dashboards. Assist with market research identifying top-producing agents, competitive brokerages, or regional trends. (10%) -Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. -May serve as back-up to other office staff. (5-10%) -Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5%) -Establish and maintain positive and productive work relationships with all staff, customers and business partners. -Create Agent-facing campaigns, postcards, and HTML emails. Maintain and update campaign templates. Collect and organize agent testimonials, photos, and social content for marketing use. Monitor campaign analytics (open rates, response rates, conversions) and maintain report analytics. Support social media posting and engagement for recruiting campaigns when directed. (20%) -Manage contact lists and pipelines in CRM, including data entry, tagging, and lead source tracking. Research and maintain lists of target Agents. Send and track personalized outreach campaigns. Schedule and confirm meetings, follow-ups, and interviews between Leadership and Agents. Assist in planning for event-based recruiting initiatives. Help create internal communications or newsletters related to recruiting updates. (50%) -Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. -May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5%)

Requirements

• real estate
• problem solving
• admin experience
• high school
• microsoft office
• canva

What You Bring

-Real estate knowledge preferred. -Effective analytical and problem-solving skills. Attention to details. -One to three years clerical or administrative experience. -Knowledge of real estate, title and/or mortgage business preferred. -Minimum of high school diploma or the equivalent. Secondary education preferred. -Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented. -Marketing and social platforms experience preferred. -Strong computer/technology skills: proficient in Microsoft Office and Canva products. -Demonstrated verbal and written communication skills including presentation ability. -Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.

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About Homeservices Of America

-Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering. -From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume. -Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices. -It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey. -Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots. -Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.

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