Assistant Ops Manager | Rochester, NY (DOT)

Overview

Assist Ops Manager overseeing supervisors, operations, and customer service.

Key Responsibilities

• staffing
• operation reporting
• variance analysis
• forecasting
• production reporting
• customer complaints

Tasks

-Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets -Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel -Conduct performance and wage reviews for department supervision -Handle or defer all customer complaints to the appropriate authorities -Review performance and causes of significant variances, along with corrective action plans -Provide general information about the meter services to customers, when applicable -Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit -Professionally represent the company to clients and their customers -Supervise and review the preparation of forecast numbers for each of his/her departments -Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports -Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports

Requirements

• leadership
• bachelor's
• microsoft office
• operations
• analytical
• communication

What You Bring

-Proven abilities of strong leadership skills -Highly trained in conflict management and business negotiation processes -Education: Bachelor’s degree in operations management or business administration -Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters -Drug/alcohol testing is required -Education: High School Diploma or GED -Excellent attention to detail for problem solving and finding -Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service -Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus -Strong analytical and financial analysis skills -Experience: 2 years of management experience and 3 years’ experience in locating. -Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook) -Knowledge of operations, safety process, programs, and procedures -Ability to multi-task, and work independently and as a team -Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters -Excellent communication skills, comfortable interacting with management and customers -Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices

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Benefits

-Paid Wedding Day -Company vehicle (for all driver-based positions) -Gas card for company vehicle (if applicable) -Daily per diem for travel-based positions -Group health plans including medical/prescription, dental, vision and a variety of other coverage options -Company paid Employee Assistance Program (EAP) for all employees and eligible family members -Roth or Traditional 401(k) Retirement plan with company match -Veterans Day paid time off for our veterans -Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost -Paid Sick Time (New York based positions ONLY) -Flexible Spending Accounts or an option for a Health Saving Account with company match -Paid Holidays -Boot allowance from approved vendors -Company provided cell phone or mobile allowance (if applicable) -Paid Vacation -Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability

About Bermex

-Founded in 1972 by two visionaries with a mission to simplify utility services. -Grew steadily across decades, joining ACRT Services in 2015 to expand its national footprint. -Supporting gas, electric, and water systems across multiple states. -Expertise spans meter reading, meter change-outs, leak detection, damage prevention, and AMR/AMI transitions. -Operates field services in states like Ohio, Michigan, Virginia, Texas, Georgia, and Florida, tailoring solutions locally. -Promotes a family atmosphere with many team members staying for over a decade, fostering long-term client trust. -Maintains deep partnerships: reflecting longevity and reliability. -Sustainable growth without compromising focus. -Highlighting five decades of community-centered service and innovation.

Sector Specialisms

Security Clearance

-drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters. -drug/alcohol testing required per federal dot regulations for employees working with gas meters.