Duty Manager - QT Melbourne

Overview

Lead front office team, manage daily hotel ops and guest experience.

Key Responsibilities

• security monitoring
• staff rostering
• incident management
• revenue management
• guest satisfaction
• shift lead

Tasks

-Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management. -Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality. -Ensure effective communication across departments to support operational efficiency and guest experience. -Lead and oversee hotel operations during shifts, ensuring smooth coordination in the absence of senior management. -Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture. -Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities. -Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.

Requirements

• duty manager
• 3+ years
• wh&s
• crisis management
• front office
• rate management

What You Bring

-The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery. -Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments. -Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests. -3+ years of experience a duty manager role or similar within a branded or independent hotel. -Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience. -Proficient in WH&S compliance, crisis management, and safeguarding hotel assets and guest safety. -Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination. -Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.

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Benefits

-Incredible team member discounts from your first day on-the-job. -Awesome winter and summer savings and discounts at Thredbo. -50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. -Rapid career growth opportunities through our EVT network. -$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

About Evt - Entertainment | Ventures | Travel

-Operates over 60 hotels and resorts—such as Rydges, QT, Atura, LyLo and the Thredbo Alpine Resort. -Ventures segment spans property development, media tech (EDGE CT), golf courses, and alpine facilities. -Projects combine cinematic experiences, dining, wellness and travel under one roof, like spa–cinema hybrids and ski‑resort lodges. -Uniquely integrates entertainment and travel, offering bars, spas, conferencing and technology‑enabled guest experiences.

Sector Specialisms