Costa Coffee Shop Manager

Overview

Lead a Costa Coffee store, ensuring excellent service and meeting targets.

Key Responsibilities

• stock management
• rota scheduling
• financial performance
• health & safety
• customer complaints
• team development

Tasks

We’re looking for a Store Manager to lead one of our Costa Coffee stores. As the face of Costa, you’ll be responsible for ensuring every customer enjoys an unbeatable coffee experience, while driving your store’s performance to achieve its targets. This is a hands-on leadership role where you’ll motivate, train, and support your team to deliver excellence every day. You’ll take ownership of the store’s success, balancing operational standards, team engagement, and customer satisfaction. From managing stock and cash to overseeing health and safety, you’ll ensure the store runs smoothly and efficiently, all while championing Costa’s values and creating a positive environment for your team and customers. -Ensure brand standards and policies are consistently upheld. -Lead, motivate, and develop the store team to deliver outstanding customer service. -Handle and resolve customer complaints in line with company policy. -Uphold health and safety standards for staff and customers. -Maintain stock levels and ordering processes to meet demand while controlling costs. -Deliver effective communication and implement business updates. -Manage financial and operational performance to achieve targets. -Support succession planning and team development through coaching and reviews. -Oversee staff deployment and rota management.

Requirements

• leadership
• decision‑making
• coaching
• commercial
• communication
• organisational

What You Bring

-Proven experience in leading and motivating a team. -Confident decision-maker with effective delegation ability. -Approachable, honest, and open, with strong coaching and people development skills. -Commercially aware with experience managing budgets and costs. -Strong communication, planning, and organisational skills.

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Benefits

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

About Iss Facility Services Uk

-provides integrated facility management solutions. -serves a variety of sectors from industrial to commercial. -diverse portfolio spans across sectors like energy, buildings, and infrastructure. -expertise includes managing complex facilities, offering everything from cleaning to energy services. -innovative solutions are designed to improve operational efficiency and enhance the client experience. -has been integral in the UK’s facilities landscape, delivering key projects across the nation. -continuously adapts to market trends with a dedicated workforce. -notable projects include managing large-scale residential complexes, government buildings, and energy-efficient solutions.

Sector Specialisms