Service Connection Associate

Overview

First point of contact handling construction/design service requests for electric/gas customers.

Key Responsibilities

• employee training
• technical support
• process analysis
• customer coordination
• project participation
• data entry

Tasks

-Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance. -Provide technical assistance and referrals to other employees and departments. Research, analyze and provide solutions for service-related customer needs using available resources, assigned to include but not limited to business and technical support. -Perform other specialized tasks and projects as assigned by supervisor and manager. Participate in specialized projects such as serving on quality teams, committees, and process improvement teams. Assigned to include but not limited to business and technical support. -Analyze and determine appropriate process to expedite customer's inquiries and requests regarding residential and commercial gas and electric construction services (new, rewires, protective lighting, switching request and temporary services) that are received via phone, fax, email or mail. Establish initial service installation dates and communicate to customer and appropriate construction or design area. Performs standard processes for the department. -Responsible for accurately inputting, communicating and referencing information reflecting the company's involvement or requirements in company systems that provide billing, metering, account origination, outage maintenance and work management.

Requirements

• high school
• microsoft
• project leadership
• communication
• billing
• customer care

What You Bring

-High School Diploma. -Familiar with PC/Microsoft systems. -One year of project leadership experience preferred. -Must have excellent written and verbal communication skills. -Knowledge of department processes and system procedures. -Working knowledge of computer systems that support billing, metering, account origination, outage maintenance and work management. -Two years in Delivery or Customer Care or equivalent work experience. -Ability to be a self-starter as well as work in a team environment. -Previous customer contact experience. -Must be able to build working relationships with a variety of internal and external customers. -Must be flexible and display leadership and training abilities.

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About Xcel Energy

-hidden炳 Renewable energy solutions, including wind and solar power. -hidden炳 Reducing carbon emissions and increasing clean energy generation. -hidden炳 Large-scale renewable projects like the Rush Creek Wind Project in Colorado. -hidden炳 Service offerings cover residential, commercial, and industrial energy needs with an emphasis on sustainability. -hidden炳 Leader in energy efficiency programs, helping customers reduce consumption and costs. -hidden炳 Innovates in the energy sector, balancing economic and environmental goals.

Sector Specialisms