Lead Concierge

Overview

Lead and coordinate the concierge team, manage front desk duties, and provide administrative support.

Key Responsibilities

• front desk
• call screening
• task assignment
• supply management
• security monitoring
• billing processing

Tasks

-Schedules Concierge Team Members to ensure appropriate front desk coverage -Answers and screens all incoming calls in a courteous and professional manner -Assists the Business Operations Director and Sales Counselor with special projects -Participates in and attends all in-service training as scheduled -Assigns daily task and ensure completion of tasks -Orders and maintains appropriate office supplies -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Assists Department Managers in HR clerical tasks such as coordinating and scheduling interviews for potential candidates, verifying references, processing pre-hire packets, ordering badges and uniforms, processing CN-9 and additional duties as assigned. -Monitors security alarms, resident emergency call system, and front door security -Coordinates maintenance of all office equipment -Assist the Business Office Manager in administrative tasks as assigned, such as posting ancillary charges for residents, resident interface on billing questions, processing billing statements and additional duties as assigned. -Maintains and updates log of emergency phone numbers and resident emergency face sheets -Ensures appropriate office supplies are on hand -Assist credit card users (Executive Director, Sales Director and Life Enrichment Director) with maintaining and posting receipts and charge reconciliation. -Receives and processes mail for the community

Requirements

• senior care
• microsoft office
• interpersonal
• high school
• physical
• computer skills

What You Bring

-Experience working with the senior population -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications -While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. -Strong interpersonal skills and capable of relating to a variety of people and personalities -An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. -High school diploma preferred -FSA (Commuter/Parking)

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Benefits

-Employee Assistance Program (EAP) -Resident Referral Bonus -Paid Time Off (PTO) and Holidays -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -401(k) Retirement with Company Match -Tuition Reimbursement -Health Insurance: Medical/Rx, Dental, and Vision -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Employee Referral Bonus

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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