Customer Service Coordinator

Overview

Handling customer enquiries, orders, pricing and sales coordination

Key Responsibilities

• credit notes
• crm updates
• sales entry
• transport liaison
• pricing checks
• customer enquiries

Tasks

-Participation in training events, which may necessitate travel and overnight stays -Preparing Credit notes. -Checking of Acknowledgements -Investigating credit requests and additional invoices. -Ensure that regular and accurate updates are made on company CRM package. -Soft sales, working with external team and customers to promote stocks and increase sales -Entry of Quotations, Sales Orders, Samples Requests and Schedules. -Liaising with Transport -Checking of Addresses, Pricing, Discount, Product and Haulage Availability. -Responding to customer enquiries, pricing requests, delivery information and samples by telephone.

Requirements

• driving licence
• digicare+
• microsoft excel
• teamwork
• communication
• initiative

What You Bring

-Full driving Licence -Evidence of working as part of an effective team -Order Book and schedule Clearance -Digicare+ Provided by Aviva -Good interpersonal and communication skills - verbal and written -Flexible and enthusiastic individual able to work under pressure and use own initiative -Working knowledge in Microsoft applications including email, Excel and Word. -Excellent telephone manner and accurate keyboard skills

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Benefits

-Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc… -10% matched pension, administered by Legal and General -Full access to Employee Assistance programme for self and family members -Personal development and career progression opportunities -Competitive salary -3x life insurance -Share Save scheme eligibility

About Ibstock Plc

-The company evolved from coal mining into brickmaking over the 19th century. -It manufactures clay bricks, concrete products, walling stone, facade systems, roofing and flooring, lintels, fencing and infrastructure components. -Typical projects range from residential homes and commercial buildings to rail platforms, retaining walls and modular façade systems. -Through its Ibstock Telling GRC arm, it delivers bespoke glass-reinforced concrete facades for mid-to-high rise buildings. -Its Ibstock Futures division pioneers off‑site modular and façade manufacturing, targeting industrial-scale MMC solutions. -It has grown through strategic acquisitions—from Redland and Hepworth to Bain-led IPO.

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