Host / Receptionist - Bloc (12 Month FTC)

Overview

Front-of-house host delivering customer service, admin & event support at Bruntwood Bloc.

Key Responsibilities

• front desk
• event support
• customer data
• relationship building
• customer experience
• process improvement

Tasks

-Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable -To be the first point of contact for all customers and visitors in the building -Support and facilitate events and meetings within the building -Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood -Facilitate new customer viewings to support the sales process -Collate all customer intelligence and update systems accordingly to support sales and retention -Build lasting, long term, professional relationships with customers -Delivering a positive Customer Experience within the building -You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer

Requirements

• microsoft excel
• google docs
• admin
• customer service
• positive attitude
• communication

What You Bring

-Able to maintain high levels of energy and positivity throughout the day -You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. -Digitally aware - the ability to use Microsoft/Google packages (Excel/Word) effectively -We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role -You will be an excellent communicator, bringing your personality to work and interacting with people on a human level -Skills and experience in hospitality, retail or other service sectors -Ability to contribute towards the growth of the company and its direction -Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers -Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis

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Benefits

-Opportunities for progression in a growing company -Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too -24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you -28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too -Discounts & cashback at leading retailers -Interest free learning loans to help you develop new skills -Enhanced maternity / shared parental leave - 26 weeks fully paid leave -Life assurance cover for all colleagues -An opportunity to work with a friendly, passionate and experienced team -Up to 8% matched pension scheme -Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time -Sabbatical of up to 12 months so you can take a career break after five years with us

About Bruntwood

-Revived historic and overlooked buildings into dynamic urban hubs. -Typical projects include high-profile conversions like Alderley Park and Circle Square. -Through its Bruntwood SciTech arm, it pioneers specialized science and tech campuses. -Engineering and technical teams ensure efficient, sustainable operation across diverse property types. -Blends commercial scale with a narrative of urban regeneration.

Sector Specialisms

Interview Process

-one-stage interview with role-play/observation of duties.