Resident Services Coordinator

Overview

First point of contact for residents, handling communication, moves and office tasks.

Key Responsibilities

• mail handling
• resident services
• phone support
• office supplies
• emergency response
• email management

Tasks

-Handle filing, opening, and distributing mail. -Assist with the move-in and move-out processes, ensuring a smooth transition for residents. -Answer phones and assist residents and prospects that come into the office. -Interface with residents, addressing their needs and concerns effectively. -Maintain office supplies inventory, ensuring the office is well-stocked and organized. -Assist with resident emergencies, ensuring prompt and appropriate responses. -Respond to emails and manage the text line, ensuring timely and professional communication.

Requirements

• high school
• microsoft office
• communication
• multitasking
• customer service
• emergency handling

What You Bring

-High school diploma or equivalent; additional education or certification in property management is a plus. -Ability to handle emergencies and work under pressure with a calm and professional demeanor. -Excellent written and verbal communication skills. -Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office management software. -Strong organizational skills and the ability to multitask effectively. -Previous experience in a similar role, preferably customer service / property management.

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About North Terrace Property Management

-Rooted in Kansas City’s historic districts like Midtown, Westport and the Plaza. -Operates its own in-house leasing, bookkeeping, management and maintenance teams to deliver full-service property management. -Known for handling unit turns, repairs, leasing, rent collection and resident support under one roof. -Under ownership since 2017, its leadership doubled the business and significantly scaled its real estate portfolio.

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