Helpdesk Specialist

Overview

Provide IT helpdesk support for Air Force users, handling NIPR/SIPR tickets and remote issues.

Key Responsibilities

• ticketing
• remote support
• configuration
• trend analysis
• knowledge base
• customer support

Tasks

-Respond to NIPR and SIPR customer support requests in a professional and courteous manner -Analyze and determine software and/or hardware configurations -Identify trends, create mater tickets for outages, and ensure the Communications Focal Point (CFP) has situational awareness -Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles, as required -Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices -Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS) -Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact -Use Government provided remote-support software tools to access customer end devices to resolve and/or complete customer tickets

Requirements

• security clearance
• it support
• security+

What You Bring

-Active Security clearance (Secret or higher) -2+ years of relevant experience in IT support or helpdesk roles -Possession of a current Security+ certification (or 8570 equivalent)

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Benefits

-Pet Insurance -Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas -Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental -Professional Development/Education Reimbursement -Matching 401K -Short- and Long-Term Disability

About Dni (Delaware Nation Industries)

-Leverages tribal SBA 8(a) and HUBZone status to deliver fast-track, sole-source contracts across civilian and DoD sectors. -Employs a shared-services model integrating enterprise IT, cybersecurity, R&D, construction & professional staffing. -昫 undertake mission-critical IT systems, Cybersecurity deployments, commercial building construction, and medical supply logistics. -Recognized for performance excellence with ISO 9001 & ISO 27001 certifications. -Distinctive subsidiary distributes American-made, fentanyl-rated nitrile gloves and medical imaging equipment. -Rooted in Lenni-Lenape heritage, infuses its SHINES culture—Selflessness, Humility, Integrity, Native Pride, Entrepreneurship, Servanthood—into its business narrative.

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