Weidner Apartment Homes specializes in developing, managing, and owning residential apartment communities.
Manage tours, applications, and resident relations to achieve occupancy and retention.
9 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Lynnwood, WA
Onsite
Company Size
2,500 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Property Development
Residential Services
Community Management
Maintenance Services
Tenant Relations
Sector Specialisms
Residential
Real Estate Investment
Property Management
Role
Description
call handling
resident tours
application processing
leasing marketing
apartment prep
lease renewals
Complete tasks in a safe and efficient manner
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
Follow Weidner Move In Experience with all approved applicants
Respond to resident and prospective resident calls and emails promptly in the morning
Timely and respectful communication with applicants upon receiving results
Tour prospective residents with energy and enthusiasm the Weidner way
Maintain and follow up on traffic in queue
Ensure leasing office is clean, orderly, and professionally presentable at all times
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
Review and process all applications immediately upon receipt
Shop competitive properties at least monthly; Adhere to daily marketing and leasing strategies
Ensure successful leasing by facilitating the application process at the end of the tour
Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities
Assist with lease renewals in a timely manner and promote resident retention
Requirements
yardi
paycom
microsoft
customer service
driver’s license
personal vehicle
Yardi and Paycom experience preferred; Willing and able to learn new software programs
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Ability to work outside of normal scheduled hours as needed
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Willing and able to be assigned to other Weidner properties as needed
Prior customer service experienced required
Work effectively and cooperatively in a team environment and/or independently
Working knowledge of English; detail oriented, well organized
Able to give professional directions clearly in person, over the phone, email, and text
Must have access to personal vehicle and/or reliable transportation, at all times
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work