Order Processing Specialist

Overview

Processes client traffic control orders, ensuring timely, accurate service & communication.

Key Responsibilities

• order management
• site mapping
• resource allocation
• precon coordination
• equipment request
• storm response

Tasks

-Extend and modify existing standing orders and update standing order spreadsheet. -Navigate Google maps to identify where client will be working to determine road type, resources and equipment -Create order with appropriate resources and equipment -Coach client on best demonstrated ordering practices, proficient within 6 months. -Identify and escalate orders that potentially will require heavy equipment, specialist or custom signs, and/or PRECON -Identify and escalate orders converting to or requiring a 24-hour operation to an Advanced or Senior Specialist -Capture client storm response needs and escalate in appropriate Teams chat. Assist Advanced and Senior specialists with approved storm response order creation -Communicate order modifications to OSC teams and Field Operations -Create a PRECON meeting request on SharePoint when required by job site condition(s) -Provide support for client issues and the ability to recognize when to escalate to a Supervisor/Manager. -Collaborate with peers, all OSC departments and Field Operations -Assist in maintaining email order inbox, proficient within 6 months -Advise the client what resources and equipment will be required for standard work sites. Escalate complex work sites to Advanced or Senior order processing specialist -Work in alliance with Flagger Force processes and procedures -Provide marginal support to resource allocation along with other operations services teams -Properly identify state requirements to be met to take the road such as field employee certifications, truck loadout or equipment -Enter Equipment request with accuracy

Requirements

• associates degree
• microsoft office
• customer service
• de‑escalation
• work zone
• time management

What You Bring

-Accurate entering and editing of client orders (Address change, start time change, crew size change, -Ability to effectively de-escalate communications (phone calls, emails, etc.) with clients; recognize when to escalate to a Supervisor/Manager. -Demonstrated customer service -Associates degree -Time management and prioritization -Navigate internal client ordering platforms and external client specific platforms. Proficiency within 6 months -Understand resource availability -Proficiency with Microsoft Office products (Work, Excel, PowerPoint, Teams, etc) -Active listening -Attention to detail in communications -Basic knowledge of Office & Field Policy. -Working knowledge of all client services SOP -General knowledge of work zones. Proficient within 6 months. -Steel toed boots or the ability to obtain prior to employment. -Proficient communication skills (verbal & non-verbal) -Prior customer service experience in a call center or related environment -WO# change, TCR update, standing orders, equipment needs.) and recognize when scope of work changes from standard to complex setup and escalate accordingly. Proficiency within 6 months -Demonstrated customer service knowledge or experience -Successfully complete work zone training courses, to include but not limited to: Crew member training at local Pennsylvania facility Internal work zone training at the OSC New Jersey Traffic Control Coordinator (NJTCC) National ATSSA -Able to maintain calmness and reset after each call

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Benefits

-Company paid benefits (long term disability and basic life/AD&D) -Medical, vision and dental insurance -Health savings account -Professional development opportunities -Tuition and education assistance -Giving back to the communities we serve through paid volunteer time off -Employee appreciation events -Paid holidays -Employee assistance program -On-site fitness facility -401k w/company match -Generous paid time off

About Flagger Force

-Interfaces with state and national regulators to shape work-zone safety standards. -Typically handles lane shifts, rolling slowdowns, emergency storm deployments, and complex intersection setups. -Operates in infrastructure, transport, utilities, energy sectors, and emergency storm response.

Sector Specialisms