Lettings Negotiator

Overview

Manage end‑to‑end residential lettings, from enquiries to move‑in, ensuring tenant satisfaction.

Key Responsibilities

• data management
• defect reporting
• kpi delivery
• performance reporting
• application processing
• tenant check‑ins

Tasks

Identify and report any defects or maintenance issues to the Property Management team. Collaborate with third-party agents when required. Conduct tenant check-ins and address queries throughout the tenancy process. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Report lettings performance to the Lettings Manager. Maintain accurate systems and data for all lettings activity. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Gather feedback from prospective tenants to support pricing and marketing strategies. Conduct property viewings and negotiate offers to drive occupancy. -Identify and report any defects or maintenance issues to the Property Management team. -Collaborate with third-party agents when required. -Conduct tenant check-ins and address queries throughout the tenancy process. -Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. -Report lettings performance to the Lettings Manager. -Maintain accurate systems and data for all lettings activity. -Work closely with the Tenancy Progression team to ensure applications are processed efficiently. -Gather feedback from prospective tenants to support pricing and marketing strategies. -Conduct property viewings and negotiate offers to drive occupancy.

Requirements

• residential lettings
• confidentiality
• customer service
• communication
• team player
• problem solving

What You Bring

Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. High level of confidentiality and integrity. Exceptional customer service and strong verbal and written communication skills. Professional in presenting and interpreting information accurately. Collaborative team player with the ability to inspire and motivate colleagues. Confident working autonomously, making informed decisions, and initiating action in line with processes. Highly organised with the ability to manage multiple priorities effectively. Strong problem-solving skills and the ability to resolve issues efficiently. -Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. -High level of confidentiality and integrity. -Exceptional customer service and strong verbal and written communication skills. -Professional in presenting and interpreting information accurately. -Collaborative team player with the ability to inspire and motivate colleagues. -Confident working autonomously, making informed decisions, and initiating action in line with processes. -Highly organised with the ability to manage multiple priorities effectively. -Strong problem-solving skills and the ability to resolve issues efficiently.

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Benefits

Ambition to grow within a fast-scaling organisation with opportunities for career progression. -Ambition to grow within a fast-scaling organisation with opportunities for career progression.

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms