Process Administrator

Overview

Manage and maintain B2B process documentation, ensure compliance, support improvements.

Key Responsibilities

• change management
• document control
• process improvement
• issue escalation
• compliance review
• qa collaboration

Tasks

This role is all about developing and implementing best practise, so your attention to detail and commitment to excellence will be essential to succeed in role. As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. As a Process Administrator, you will play a key role in developing and managing our B2B process documentation, ensuring it is accurate, up-to-date and compliant with relevant legislation. Supporting the Process Lead, you will drive continuous improvement of our process controls, governance and documentation, championing process excellence across B2B. As part of this role you will also collaborate closely with Quality Assurance colleagues to make sure process requirements and relevant legislation are assessed robustly through our quality checks. -Assist the Process Lead in managing and tracking process change requests, ensuring update requests are logged, assessed, and progressed through the correct channels. -Contribute to process improvement projects by providing administrative support, and by identifying opportunities for simplification or clarification. -Escalate process-related issues or requests, or dependencies to the appropriate stakeholders as needed to ensure timely resolution. -Act as the point of contact for updating and revising process documents in response to new legislation or changes in business practices. -Take responsibility for keeping process documents up-to-date, correctly versioned and stored in line with document control procedures and ensure audit-readiness. -Stay informed about process excellence best practices, emerging trends, and technologies to continuously improve our process management and methodologies. -Collaborate with various departments to gather information and ensure all process documents reflect current workflows and best practices. -Manages relationships effectively both internally and externally.

Requirements

• process mapping
• microsoft office
• analytical
• communication
• process documentation
• process excellence

What You Bring

Please note that due to this being a hybrid role, the successful candidate will need to live within commutable distance of our office in Stroud, Gloucestershire (GL5) As the role requires working closely with stakeholders across the business, you'll be a people person with great communication (verbal and written) skills. Building open and effective working relationships with these stakeholders is key. Do you have a passion for process? Are you someone who enjoys problem-solving and finding new ways to improve things? If so, Ecotricity B2B is growing and we're looking for a Process Administrator to come and join the team! You'll be detail-oriented with a logical, methodological approach to problem-solving and managing your work. Having an analytical mindset is important so you'll be comfortable interpreting data, identifying trends and making data-driven decisions. Ideally you'll have experience with process improvement and/or the energy industry though this isn't essential. We're a small but growing team so you'll be expected to manage your own workload effectively so an ability to multi-task and prioritise within a fast-paced dynamic environment is important. -Previous experience in process documentation in a regulated environment (desirable) -Excellent communication skills, both verbal and written. -Previous experience with process mapping software e.g. Miro, Lucidchart, etc. (desirable) -Methodical, logical, and organized mentality. -Efficient at managing own workloads. -Working knowledge of Process Excellence principles (desirable) -Great problem solver solutions focused and resourceful. -Is receptive to feedback and acts accordingly. -Excellent computer literacy including Microsoft Office Packages -Ability to multitask and prioritise tasks in a fast-paced, dynamic environment. -Engaging and motivating attitude and style. -Exceptional team player who builds open and supportive relationships. -Understanding of energy industry (desirable) -Flexible and adaptable approach to work. -Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.

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Benefits

Various company discounts (including shops, gyms, days out and events) Hybrid Working Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available Healthcare plan, life assurance and generous pension contribution Volunteering Day

About Ecotricity

-The company specializes in generating electricity from renewable sources like wind and solar power. -Ecotricity also innovates in green gas, offering carbon-neutral solutions for both residential and commercial customers. -In addition to energy production, the company has expanded into building and managing infrastructure for a sustainable future. -With a strong commitment to renewable energy, Ecotricity has established itself as a leader in the UK’s energy sector. -Notable projects include expanding its solar farms to meet growing demand. -Ecotricity has received attention for its transparent approach to energy pricing and eco-conscious customer initiatives.

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