Station Operator

Overview

Front-line customer service operator at Honolulu rail stations, handling passengers, safety and info.

Key Responsibilities

• ticket assistance
• elevator monitoring
• station monitoring
• evacuation assistance
• emergency assistance
• travel information

Tasks

-Direct customers during busy peak times -Provide assistance to customers in the use of ticket equipment -Request police and/or medical assistance, as needed; and perform related work. -Assist with emergency station and train evacuations -Explain to customers various options and policies -Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints -Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences -Monitor the proper operation of elevators and escalators -Offer customers accurate, helpful travel and transit system-related information

Requirements

• 3+ years
• customer service
• computer skills
• high school
• color vision
• second language

What You Bring

-Able to distinguish colors -Three or more years of experience of customer service. -Second language skills desired but not required. -Two (2) + years of experience in customer service or equivalent education and work experience. -Available to attend EVERYDAY for training Monday-Friday -High School or equivalent, college preferred. -Excellent customer service skill -Ability to use computers and tablets

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About Hitachi Rail

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Sector Specialisms

Security Clearance

-substance screening program per dot fra and fta for pre‑employment and current employees.