Leasing Consultant

Overview

Leads apartment leasing, sales, and resident services from prospect to move‑in

Key Responsibilities

• phone calls
• lease processing
• realpage
• market surveys
• resident screening
• renewal outreach

Tasks

-Take phone calls for maintenance requests from residents. -Greets prospective residents and completes a guest card for each. -Calls back residents to verify maintenance work order service performed. -Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model. -Assists new residents with the move-in process. -Use all adopted technologies and processes to generate traffic. Completes market surveys. -Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available. -Use RealPage OneSite Screening. Only Regional Manager may override denials. -Helps plan and direct social activities. -Prepares and maintains a file for each resident according to policy and procedures. -Performs leasing of apartment units to prospective residents by communicating the value of residence at the property. -Contacts and works with apartment locators. -Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. -Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. -Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements. -Uses closing techniques to get the lease. -Contacts current residents for referrals and informs them of special bonuses available for referrals. -Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confront a supervisor or other employee in front of residents. -Shops other properties to survey competition and to learn new closing techniques. -Refer prospective residents to another Lynd property if unable to locate the desired unit. -Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.

Requirements

• realpage
• microsoft office
• high school
• 1-3 yrs
• sales
• customer service

What You Bring

-Must abide by Standard Operating Procedures (SOP) leasing duties. -Ability to maintain confidentiality and maintain appropriate discretion. -Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards. -Sales knowledge and abilities to sell products and services to new and existing customers. -Skill and ability to communicate verbally, clearly, concisely, and in writing. -High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required. -Customer service skills and conflict resolutions skills to resolve issues. -Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing. -Organizational skills to maintain records and schedules. -Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident’s arrival. -Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.

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About Lynd

-Oversees capital projects that include luxury high-rises and garden-style communities. -Major projects include EnV Chicago (LEED-certified high-rise), The Bowie in Austin, and Nine at Mary Brickell in Miami. -Integrates services from site selection and financing to construction management and lease-up under a vertically aligned model. -Operations management includes centralized accounting, utility billing, real-time financial reporting, and tech-driven resident experience. -Led by a founder-led team with decades of experience in acquiring billions in assets and pioneering joint ventures.

Sector Specialisms