System Administrator

Overview

Manage and support Hexagon CAD systems, ensuring 24/7 availability, performance, and compliance.

Key Responsibilities

• system administration
• technical support
• configuration management
• monitoring
• cad management
• client liaison

Tasks

-In conjunction with Management, monitor the ongoing performance of all third-party maintenance providers to ensure contract commitments are met to the required standard -Provide technical support for production environments; including operating system, application software -Maintain system availability in a 24-hour, 7 days per week environment in line with contractual requirements -Provide technical support for installation and configuration of Hexagon products -Develop documentation for setup and configuration to promote the transfer of knowledge -Implement configuration changes to improve performance and stability of the production environments -Monitor and manage all of Hexagon components of CAD systems including CAD, Mobile Responder -Identify recurring issues and implement required actions to correct issues -Ensure that software consistency is maintained throughout all supported environments -Proactively implement changes, patches and other configuration changes to applications and OS etc. -Participate in managing system monitoring protocols, support documentation standards, software configuration, and change control as directed by the Support Team Lead -Develop and maintain working relationships within Hexagon and Hexagon’s customers with relevant management and staff -Maintain system administration, system configuration, process, procedural and task documentation Support -Maintain all supported Windows Server and Desktop systems -Monitor and manage all aspects of device and database usage -As directed by the Support Team Lead on “as required basis” act as technical escalation point for the field support team -Maintain the integrity of the CAD System’s data -Identify, diagnose, and resolve technical issues -Provide a point of contact for remedial and preventative maintenance services for all supported environments -Ensure that new products and new versions of existing products are tested and certified prior to introduction into the production environments -Participate in project work as required -Liaise with Hexagon technical resources on resolution of system and software issues -Proactively implement changes, patches, and other configuration changes -Monitor and manage virtual server host performance -Act as a key contributor to the team of Systems Administrators using your extensive experience, technical credibility, and ability to provide support to team members -Triage and resolve environmental issues -Develop appropriate skills to enable the provision of preventative and remedial maintenance of all supported system components -Act as escalation point for System Administrator to maintain our local server and network infrastructure for our customers -Regular meetings with stakeholders to understand support requirements and issues -Maintain a high level of customer awareness and familiarisation with customer workflows and requirements

Requirements

• tcp/ip
• powershell
• windows server
• active directory
• sql
• msp

What You Bring

-Understanding of Network Fundamentals including Network Protocols (TCP/IP; DHCP; DNS); Firewalls; basic command-line’ network connectivity; troubleshooting -Must be flexible and available for the 24 X 7 on-call support roster -Demonstrated organisational skills to keep track of all tasks as the role requires multi tasking -Hands on experience and knowledge of IT hardware and software deployment -Knowledge of PowerShell or other scripting language also beneficial -At least 3 years' experience in a similar role managing Windows Server, Active Directory, Group Policy, and Networking -Exposure to Microsoft SQL or Oracle would be advantageous -High level of independence and strong customer service focus -You must pass the required police and customer vetting requirements -Experience working in a Managed Service Provider (MSP) environment

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Benefits

-Hexagon offers 24 Hour, 7 Days a week service. You will be required to participate in a 24 Hour on-call roster, and this will involve some after-hours duties

About Hexagon Safety, Infrastructure & Geospatial

-Hexagon Safety, Infrastructure & Geospatial is at the forefront of public safety and infrastructure management, offering cutting-edge solutions. -With a strong history of technological innovation, they empower organizations worldwide to respond to emergencies, manage infrastructure, and improve public services. -The division specializes in geospatial technologies, helping industries leverage data for more efficient decision-making and operations. -Their typical projects include smart city solutions, transportation management systems, emergency response optimization, and critical infrastructure monitoring. -Hexagon's solutions are used across various sectors, such as utilities, transportation, government, and energy, ensuring safety and reliability in urban environments. -The company stands out for its integration of advanced geospatial data with AI and IoT, enabling real-time, data-driven responses to crises and operational challenges.

Sector Specialisms

Security Clearance

-must pass required police and customer vetting requirements