Smart Tech Specialist (Aftercare Support)

Overview

Assist customers post‑install with tech support, troubleshooting, and coordination of green tech.

Key Responsibilities

• post‑install support
• multi‑channel support
• issue troubleshooting
• customer advocacy
• site coordination

Tasks

-Helping our customers after install, if something’s not working as it should, we’re the first port of call to get it sorted -Multi Channel Support Respond to customers and teams across multiple channels and mediums including emails, calls, internal channels and social media -Be an exceptional communicator, ensuring customers feel good about each and every conversation and are advocates for their new product -Teaming up with our field engineers, When site visits are needed, we coordinate with our on-the-ground teams to investigate and fix issues properly

Requirements

• communication
• problem solving
• customer focus
• empathy
• startup mindset
• tech curiosity

What You Bring

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. -Strong communication and coordination skills, especially under time pressure -Experience with talking to customers about their needs and the ability to manage technical interactions (supported by our technical team) -Problem-solving mindset and ability to act autonomously when needed -Excellent listening skills and decision making skills to ensure the best outcomes for consumers -Empathy - customers with busy lives don’t want to be worrying about their heating system not working - your understanding of their situations will help you make the right decisions -Proven track record of excellent customer experience -A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business -Your into technology and curious about understanding how things workPassion for helping customers make the most out of their LCT product -A “Can-do” mindset with excellent problem-solving skills. You think on your feet to act quickly and efficiently

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Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! -Share options in Octopus Energy Group -Hybrid working

About Octopus Energy

-Founded with a mission to disrupt the energy sector with clean and affordable solutions. -Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy. -A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies. -Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses. -Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services. -Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs. -Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide. -In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage. -Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape. -Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Sector Specialisms