Computer User Support Specialist

Overview

Provide Tier I/II helpdesk support and assist OS component design for multiple platforms.

Key Responsibilities

• os design
• technical support
• system maintenance
• documentation
• data analysis
• device troubleshooting

Tasks

-Assist in the design and implementation of operating system components, ensuring performance, reliability, and security. -Stay current with emerging technologies and best practices in user support and systems administration. -Provide Tier I and Tier II technical support for end users, resolving hardware, software, and network-related issues. -Support and maintain systems across multiple platforms and hardware architectures. -Document support procedures, system configurations, and troubleshooting steps for knowledge sharing and compliance. -Gather and analyze technical data to identify trends, diagnose problems, and propose and implement effective solutions. -Maintain and troubleshoot a variety of end-user devices, including desktops, laptops, mobile devices, and peripherals. -Work closely with project leads and engineering teams to support system integration and deployment efforts.

Requirements

• ts/sci
• iat level
• 2+ years
• file systems
• device drivers
• computer science

What You Bring

-Strong analytical, troubleshooting, and communication skills. -At least 2 years of in-depth experience. -Understand and apply knowledge of file systems, memory and CPU management, compression algorithms, and device drivers. -Experience supporting a wide range of IT assets and end-user platforms. -Must have active TS/SCI -IAT Level I Certification -Industry standard technical certifications. -Familiarity with file systems, memory/CPU management, and hardware components. -Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field. -Experience working in federal or defense environments.

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About Nisga'A Ciops

-Committed to delivering high-quality construction and project management services across various industries. -Recognized for precision and reliability, particularly in infrastructure and industrial projects. -Portfolio includes large-scale government and commercial projects, fostering trust through expertise and innovation. -Key achievements include urban development, transportation infrastructure, and energy solutions, often requiring complex engineering and logistics. -Specializes in providing customized solutions to address specific client challenges effectively. -Adopts cutting-edge construction management technology to enhance project efficiency and delivery.

Sector Specialisms