IT Support Analyst

Overview

Provide first/second line IT support, resolve incidents, manage assets.

Key Responsibilities

• asset management
• troubleshooting
• hardware support
• software setup
• ticketing
• first‑line support

Tasks

-Maintain IT asset inventory keeping accurate records of IT assets -Troubleshoot and resolve hardware, software, and network issues for end users. Assist with new starter setups, including laptop configuration, software installation, and account provisioning. -Support the maintenance of IT equipment, including laptops, peripherals, and docking stations. -Document troubleshooting steps and solutions in the ticketing system, ensuring accurate records are maintained. -Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as necessary.

Requirements

• nvq3
• comptia a+
• itil foundation
• google workspace
• active directory
• jira service

What You Bring

-Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users. -NVQ Level 3 or higher in IT, Computing, or a related field -Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation). -Ability to work independently and as part of a team. -Basic scripting skills desirable. -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -Experience in supporting Google Workspace desirable. -Proven experience in an IT support or help desk role. -Knowledge of endpoint management platforms. -Experience with Active Directory and user account management. -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Hands-on experience with hardware troubleshooting and maintenance. -Participation in IT hardware or software rollouts/migrations. -Strong problem-solving and troubleshooting skills. -Good organisational skills with the ability to prioritise and multitask effectively. -Familiarity with resolving issues in a hybrid working setup (e.g., VPNs, remote access tools). -Experience with ITSM systems (e.g., Jira Service Management). -GCSEs (or equivalent) including English and Mathematics.

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Benefits

-Excellent Stakeholder pension scheme, up to 10% employer contribution. -Health cash plan. -Paid volunteering days. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Cycle to work scheme. -Life assurance. -Flexible annual leave policy to buy or sell holiday leave.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity and employment referencing checks.