Logistics Dispatcher

Overview

Coordinate drivers, trucks, and routes to maximize efficiency, safety, and customer service.

Key Responsibilities

• route planning
• data analysis
• driver communication
• safety compliance
• customer service
• issue resolution

Tasks

-Ensure compliance with all required safety policies and procedures. -Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers. -Create routes with maximized capacity and review loads per driver per day goals to maximize profitability. -Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments. -Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy. -Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures. -Proactively manage driver safety and security of Company assets and provide direction to drivers. -Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable. -Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept. -Evaluate and escalate driver performance issues or concerns for resolution. -Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform. -Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers. -Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas. -Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers. -Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit. -Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information. -Courteously interact with customers, as required. -Analyze trends in swing percentage to identify improvement opportunities. -Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur. -Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified. -Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs. -Respond to missed pickups and service commitments by scheduling customers accordingly.

Requirements

• microsoft office
• dispatcher
• two years
• problem solving
• communication
• fast-paced

What You Bring

-Ability to work in a fast-paced environment with rapidly changing priorities. -Analytical and problem-solving skills. -Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites. -Skillful with Microsoft Office Suite or similar software. -Two years of prior experience working in a Dispatcher or similar leadership role preferred. -Strong written and verbal communication skills. -Understand route sequencing to drive efficiency. -Experience in a customer-facing position. -Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day. -Ability to understand and execute time-sensitive tasks.

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Benefits

-Employee Stock Purchase Plan (ESPP). -Employee and Family Assistance Program (EAP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Health care and dependent care spending accounts. -Short- and long-term disability. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -Retirement plan with a generous company match. -Great Place to Work

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms