Workplace Experience Enabler

Overview

Serve as the primary liaison for office employees, handling issues, amenities, events, and feedback.

Key Responsibilities

• technology rollout
• ticket management
• financial controls
• feedback consolidation
• guideline monitoring
• stakeholder liaison

Tasks

-Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. -Single Point of Contact of employees working from office for issues resolution & workspace change within the premises -Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. -Consolidate feedback to management team regularly for ongoing improvement implementation -Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) -Respond and close all service tickets and feedbacks within defined SLA -Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success -Have periodic connects with all point of contact of different business to understand their perspective of service -Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager -Plan and execute employee engagement events in line with client expectations -Establish direct relationship with the employees working from the office

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms