Field Support Lead Specialist - Georgia Territory
Acuity
Provider of lighting, controls & building management systems for commercial, industrial, institutional, infrastructure and residential sectors.
On‑site startup, troubleshooting, training and support for lighting/control systems in GA nearby.
20 days ago ago
$66,500 - $119,700
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Field
Company Size
13,200 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Construction services
Turnkey
Sector Specialisms
Health & Social Care
Dental
Social Care
Healthcare Transactions
Social Care Transactions
Regulatory Due Diligence
Role
Description
project management
customer training
on-site service
solution delivery
field reporting
technical support
- Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
- Conduct on-site training sessions for customers on system operation and maintenance
- Perform on-site service visits in accordance with Acuity Brands' policies and procedures
- Owning and delivering customer solutions, and helping to build customer loyalty
- Collaborate with Engineering and Manufacturing teams to identify opportunities for
- Prepare detailed field reports following service calls
- Act as a subject matter expert during customer engagements and technical escalations
- Provide technical support to both internal teams and external customers
Requirements
diagnose
troubleshoot
program
repair
lighting
control
- Diagnose, troubleshoot, program, and repair lighting and control systems
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Revenue $3.8b
Annual Revenue 2023
The company generates approximately $3.8 billion in annual revenue (2023).
Formed 2001
Year of Reinvention
The company was reinvented as Acuity Brands in 2001, pivoting into lighting and smart building technology.
Acquired 2015
Strategic Acquisitions
The company has made significant strategic acquisitions, including Distech in 2015.
Expansion 2021
Global Expansion
The company expanded its global presence with the acquisition of OSRAM DS in 2021.
- Generates roughly $3.8 billion in annual revenue (2023), trading publicly under ticker AYI.
- Designs and manufactures luminaires, lighting controls, power supplies, skylights and integrated systems.
- Typical projects span new‑build and retrofit installations in commercial offices, industrial facilities, institutional campuses, transportation infrastructure and homes.
- Under brands like Lithonia, Holophane, Juno and nLight, it blends LED innovation with IoT‑enabled controls.
- Stands out with its Atrius IoT platform and a unique combo of lighting, building analytics and smart controls—blurring lines between hardware and software.
Culture + Values
- We value transparency and open communication.
- We strive to foster a culture of inclusion and respect.
- We encourage a growth mindset and constant learning.
- We prioritize customer satisfaction and focus on delivering results.
- We embrace innovation and challenge the status quo.
Environment + Sustainability
2040 Target
Net Zero Goal
Committed to achieving net zero greenhouse gas emissions across operations and value chain by 2040.
- Efficiency initiatives reduce energy consumption in operations.
- Renewable energy sources power their operations.
- Sustainability is integral to product development and design.
Inclusion & Diversity
- Everyone feels valued in an inclusive culture.
- Specific goals have been set to increase gender diversity within leadership roles.
- Gender diversity in the workforce is tracked and reported.
- Equal opportunity is promoted in hiring and career development.
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