Plumbing Manager

Overview

Oversee plumbing operations, improve productivity, safety, and team performance.

Key Responsibilities

• analytics
• stakeholder management
• business development
• productivity
• safety culture
• customer experience

Tasks

-Maximize your team’s efficiency through enhanced analytics and direct interaction -Develop and maintain relationships within key areas and stakeholders in the business -Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area -Create alignment between corporate goals and individual objectives -Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent -Responsible for providing leadership and management to team members in order to perform effectively and efficiently -Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies -Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates -Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics -Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement -Introduce new initiatives to maintain further growth

Requirements

• degree
• plumbing license
• leadership
• communication
• coaching
• emotional intelligence

What You Bring

-Possess a college/university degree, or equivalent work experience -Demonstrated ability to extract the full potential technical professionals through development and leadership -Plumbing license would be an asset -Ability to retain and attract top talent -Heightened sense of self-awareness and emotional intelligence -Achieved 1-2 years of successful leadership experience against formalized corporate objectives -Strong competitive awareness with the ability to coach accordingly -Demonstrate a strong verbal and written communication skillset

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Benefits

-The tools you need to succeed – including the tools for the job as well as training and development programs -Career paths so you can advance in the company -A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination -Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential -A great benefits plan for you / your family

About Reliance Home Comfort

-Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S. -Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers. -Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance. -Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models. -Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements. -While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

Sector Specialisms