Water Operational Response Analyst

Overview

Technical lead for water distribution operational response and control

Key Responsibilities

• root cause
• risk reporting
• alarm management
• regulatory reporting
• technical analysis
• hydraulic modelling

Tasks

-Work with local analysts to investigate issues, identify root causes and track follow-up actions. -Develop reports that help management understand asset risks and support strategic planning and investment decisions. -Quickly assess the impact of network failures on customers and assets, enabling timely decisions and communications. -Participate in the standby rota and take on other duties as needed to support business needs. -Provide clear, informed guidance to Shift Managers and senior decision-makers (Bronze, Silver, Gold) to support effective network operations. -The successful candidate will be required to participate in a standby rota -Manage pressure and CML alarms proactively—analysing root causes and adjusting thresholds in line with our Alarm Strategy. -Provide data and insights for regulatory reporting (e.g. DWI incidents, pollution events) and support post-incident reviews to ensure accurate reporting and continuous improvement. -Create and approve Risk Assessments and Method Statements, ensuring safety, quality and public health are prioritised. -Assist Water Asset Controllers with technical analysis of treatment works, reservoirs and trunk mains—supporting decisions on flow and storage. -Collaborate with Water Distribution and Production teams to ensure planned work is understood and supported by ORC teams. -Be the go-to technical and analytical lead for Water within the Operational Response & Control Hubs—supporting ORC teams and on-site response teams with expert advice and direction, relating to supply interruption and water quality. -Coordinate and support front-line teams during planned work and incidents, ensuring activities follow agreed plans. -Support Shift Managers with shift updates and handover reports for wider business visibility. -Investigate reactive water network issues, helping teams develop and deliver response plans that protect water quality and minimise customer disruption—using tools like hydraulic modelling and corporate systems.

Requirements

• data analysis
• it systems
• water engineering
• water science
• communication
• organisational

What You Bring

-Experience working with complex datasets, drawing meaningful insights and recommending clear actions. -A strong foundation in technical and analytical thinking, with the confidence to make informed decisions. -Confidence using IT systems and tools to support your work. -Excellent organisational skills, with the ability to manage your workload independently and under pressure. -You’ll be trained and authorised to adjust systems where appropriate. -The ability to assess and prioritise outcomes thoughtfully, ensuring accuracy and rigour in your work. -Water Services Science -Strong communication skills and the ability to guide others through monitoring and improvement processes. -Water Industry Experience / Civil or Water Engineering background -A keen eye for detail and a proactive mindset that challenges assumptions and seeks better solutions.

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Benefits

-Emergency Services -Option to buy additional annual leave up to 5 days per year -Cycle to work scheme -Enhanced family friendly policies -Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive) -Enhanced employer pension contributions – Up to 11% employer contributions -Health CashBack scheme and access to an online GP service -Discount off all Welsh Water visitor attraction centres and gift shops -Gym and fitness discounts as well as high street shopping -Car-leasing scheme and free on-site parking at all sites -An employee assistance programme for employees and their immediate family -Free Mortgage Brokering Services -Day Shift Rota (15% shift allowance) -Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

About D?R Cymru Welsh Water

-Delivers water and wastewater services to customers in Wales through a not-for-profit business model, reinvesting profits into service improvement. -Operates across a vast service area, providing essential water treatment, waste management, and distribution systems to millions of people. -Focuses on sustainability, aiming to reduce environmental impact while improving infrastructure for future generations. -Projects range from large-scale water treatment plants to small local network upgrades, enhancing water quality and reliability. -Manages water resources with a focus on efficient use and wastewater treatment processes. -Plays a significant role in the Welsh economy through employment and contributions to community well-being. -Invests heavily in technology and innovation to optimize operational efficiency. -Ensures safe, clean water availability despite challenges like climate change and increasing demand. -Aims to be a leader in water sustainability and customer service beyond its immediate service area.

Sector Specialisms

Security Clearance

-satisfactory references required -post‑offer medical clearance required -basic disclosure criminal records check required