Customer Service Representative

Overview

Handle inbound calls, route damage locate tickets, and perform related administrative tasks.

Key Responsibilities

• data entry
• call handling
• ticket routing
• ticket dispatch
• billing prep
• customer service

Tasks

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors. -Perform data entry and other administrative functions -Answer call, investigate associated ticket and relay information back to the homeowner -Answer inbound calls from homeowners -Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary -Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff -Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

Requirements

• multi-line phone
• data entry
• high school
• microsoft office
• customer service
• detail oriented

What You Bring

-Ability to work in a multi-line phone system environment -Data entry experience preferred -High school education or equivalent; some college preferred -Excellent oral and written communication skills -Must be proficient in Microsoft Office; Excel and Outlook -Excellent organizational skills -Reliable transportation required -Excellent customer service skills -Ability to utilize computers and other office equipment -Must be detail oriented and able to multi-task

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Benefits

Compensation: $18 per hour Available Shifts

About Usic

-With cutting-edge locating technologies, it performs over 84 million locates annually across 48 states. -Its advanced services, via affiliates like On Target and Blood Hound, span cable, telecom, electric, gas, water and sewer utilities. -Typically contracted by public utilities and municipalities, prevents costly damage before excavation begins. -Privately owned by Partners Group and Kohlberg & Company, was valued in the multibillions. -Recent leadership from GE and Veolia veteran Yuvbir Singh aims to drive innovation and efficiency. -Crews are often first on scene—marking lines, solving complex underground puzzles, and safeguarding communities. -Though focused on utility locating, their reach extends into fiber-optic and advanced infrastructure solutions.

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