Technical Service Engineer

Overview

Manage technical service team for ESS installation, commissioning, troubleshooting and training.

Key Responsibilities

• root cause
• troubleshooting
• installation
• commissioning
• training
• spare parts

Tasks

The Technical Service Engineer is responsible for performing the company’s products including Energy Storage System (ESS) with installation, commissioning and troubleshooting and generally maintaining our customers’ assets related to our products. This position is responsible for managing time and resources so that customers are serviced promptly and effectively. A strong foundation in electrical installation, solar electrical systems, and customer service is required. -Response after sales claim escalation process, solve customer problems, dispatch case to the service station, escalate to complaint case, or escalate to higher level technical support team. -Carry out on-site root cause analysis on system failures; Provide complete and thorough documentation and reports upon completion of each assigned job. -Design technical support structure and set up trouble ticket processes. Prepare product service documents and update online technical documents. -Manage Technical Service team, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region. -Supervise the installation, troubleshooting and maintaining energy storage systems and associated equipment to ensure 100% customer satisfaction. -Maintain spare parts and raw materials, working with regional office/headquarter service team. -Set up technical training and certificate program. Prepare training material including documents, presentation slides, and videos. Provide training to customers and colleagues. -Work with product line technical team on resolving customer issues, servicing as the expert on the company’s products. Coordinate with suppliers on further escalating customer technical needs. -Communicate to customers the required action plans for installation, maintenance, repairs and/or upgrades to their equipment and any parts that need to be ordered. -Ensure that all business activities are performed with the highest ethical standards and in compliance with the FranklinWH Code of Business Conduct.

Requirements

• electrician cert
• solar ess
• regulations
• team lead
• travel
• customer service

What You Bring

The ideal candidate for this position will be located in Sydney or Brisbane, Australia. -Electrician certificate is an asset. -Ability to travel up to 70%, some nights and weekends may be required. -Ability to read & understand electrical, structural, mechanical & architectural drawings. -Experience engaging with and evaluating equipment vendors and service providers (including installers, sub-contractors, engineering firms and EPC contractors). -Must have excellent customer service skills. -Minimum of 5 years of installation and troubleshooting experience with ESS and related solar systems. Ability to troubleshoot and solve problems independently. -Deep knowledge of relevant regulations and Australian Standards (e.g., UL/IEC electrical code, building codes, international design standards). -Must be self-driven, highly motivated & able to work with minimal supervision. -2+ years Team Lead or Management experience -Must have excellent written and verbal communication skills.

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Benefits

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement.

About Franklinwh Energy Storage Inc.

-Founded with a vision to transform the way energy is stored and utilized for a greener tomorrow. -Specializes in cutting-edge energy storage technologies that enable better energy efficiency and grid reliability. -Focused on delivering high-performance, sustainable solutions for both residential and commercial sectors. -Driven by a commitment to advancing clean energy and optimizing energy storage systems globally. -With a growing portfolio of successful projects, the company is becoming a leading force in energy storage innovations. -Works with utility providers and energy producers to ensure that power is stored efficiently, reducing waste and optimizing delivery. -Takes on diverse, impactful projects ranging from home solar storage solutions to large-scale utility grid integration. -Leads the charge in reducing reliance on fossil fuels, offering an alternative path for clean energy storage.

Sector Specialisms