Receptionist

Overview

Front‑desk receptionist delivering customer service, visitor management and site security.

Key Responsibilities

• visitor management
• access cards
• database management
• reception desk
• fire marshal
• meeting booking

Tasks

-To provide solutions and support to the customer using in-depth knowledge of company products and services -To operate a reception front of house desk welcoming and receiving all visitors/customers. Answering calls from internal and external customers ensuring they are dealt with in a professional manner and directing those calls accordingly. -Creating access cards -Processing vehicle passes and adding to database -Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. -To always provide and deliver a Customer First Reception experience -To manage all visitors and customers to the Jaguar Land Rover site ensuring: -Fulfil all reasonable requests from visitors/customers to ensure their comfort, satisfaction and safety offering hospitality/refreshments where appropriate -Checking ID -To fulfil and carry out the monthly On-boarding process -Managing and maintaining various databases, spread sheets & OneDrive documents -Maintains security by following procedures -Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception Area -Issuing visitor badges -They are aware of any site rules and guidelines including relevant H&S information -Booking in and out visitors via the JLR visitors booking in system -To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers/visitors -Work closely with the Reception Teams team to ensure a seamless customer experience. -Adding/removing access following the request system -To arrange/book meeting rooms via calendar bookings within the department including the creation of repeated events and one-off occurrences -Maintains safe and clean Reception area by complying with procedures, rules, and regulations

Requirements

• it skills
• microsoft office
• driving licence
• jlr training
• cleaning experience
• people skills

What You Bring

-Ability to prioritise and organise tasks effectively -They are booked in and out in accordance with site protocol -They are met by their Host prior to entering the site beyond the reception area -Ability to work well with different kinds of people -Computer - IT skills -Ability to work - travel across multiple sites, adapt to new environments, systems and methods of working -To provide telephone skills, verbal communication, Microsoft office skills, listening, professionalism, customer focus, organisation, team player and handles pressure -At least 18 years old -Preferably some experience working within a cleaning environment and as part of a team -Effective people skills, able to interact with clients and customers in a positive manner -Driving Licence (not required for all roles) -Complete JLR Online Informed Person Training -Reliable and flexible, smart in appearance and always professional -Skill set to include the ability to maintain calm attitude when stress levels are high, the ability to prevent emotion from entering into one's voice when speaking to others -Willing to work in all weather conditions -Applicants must hold a full driving licence, including own transport as driving is an essential part of the role requirement -Excellent verbal and written communication skills -To have the ability to focus on a visitor or caller making sure their immediate needs are met

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Benefits

-Employee Assistance Program -A competitive hourly rate of pay – paid monthly -Wagestream - financial flexibility and instant access to earned and authorised wages -Health and Wellbeing Plans -Fizz Benefits – discounts, rewards, and benefits, helping you save money every day -Access to Company Pension Scheme after qualifying period -Reward and Recognition scheme including Superstar and Core of Carlisle Awards -Quality kit and uniform, everything you need to perform your role effectively -Full induction, ongoing training and career development

About carlisle support services

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Sector Specialisms

Security Clearance

-- provide original id, driving licence, utility bill, hmrc letter, bank statement, payslip, birth certificate or share code for detailed screening and vetting.