Assistant Manager

Overview

Supports community manager in financial, operational, leasing and resident services.

Key Responsibilities

• data entry
• file management
• report generation
• eviction coordination
• market research
• customer service

Tasks

-Finalize move in/out and renewals files and enter data into property management software -Oversee resident renter’s insurance procedure -Oversee file management and run assigned reports -Collect deposits and process future residents’ applications -Resident Relations & Customer Service: Utilize proper customer service and sales techniques to ensure an efficient, courteous, and professional response to all resident requests. -Conduct market research by "shopping" surrounding or competing properties and proactively engage in outreach marketing efforts. -Develop and maintain on-going resident retention programs -Financial & Eviction Management: Collect all monies due, process future residents' applications, collect deposits, and oversee audit evictions, potential skips, and move-outs by physically walking units to evaluate occupancy. Communicate and coordinate effectively with outside legal counsel during the eviction process. -Develop and maintain ongoing resident retention programs. -“Shop” surrounding or competing properties and conduct outreach marketing -Community Standards: Maintain a clean and organized workspace. Report unusual or extraordinary circumstances regarding the property or residents promptly. -Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures -Maintain a professional appearance and conduct at all times -Communicate with outside legal counsel during the eviction process -Ensure model/target apartments are consistently ready for showing. -Maintain contact with all apartment locator services and local businesses to provide informational materials. -Maintain contact with all apartment locator services and local businesses to provide informational material -Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company/community policies. -Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests -Ensure a comprehensive understanding of required application information, screening processes, and procedures. -Ensure the model/target apartments are ready for show and maintain a clean workspace -Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy -File and Data Management: Oversee comprehensive file management, run assigned reports, and accurately finalize move-in/out and renewal files, entering all data into the property management software.

Requirements

• affordable housing
• lihtc
• communication
• customer service
• detail oriented
• property management

What You Bring

-Affordable Housing Expertise: -Demonstrated experience with other affordable housing programs such as HUD, Section 8, Section 202, and/or Section 811. -Strong communication skills both written and verbal -Customer service experience -The ability to remain professional and courteous in a fast-paced working environment -Organization skills with strong attention to detail -Thorough knowledge of processing Low-Income Housing Tax Credit (LIHTC or Section 42) certification paperwork. -Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with residents, employees, property managers, supervisors, and external partners. -6 months experience in the property management industry

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Benefits

-Employee Rent Discount Program -Bonus and Commission Opportunities -Vacation & Sick Time for Full & Part-Time Employees -9 Paid Holidays per year -Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available -Employee Referral Incentives -Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match -Health and Wellness Programs -Professional Development Training

About Apartment Management Consultants

-Launched with a mission to unlock the full potential of apartment communities. -Known for deep-dive market analysis and bespoke capital budgeting to boost property performance. -Blends hands-on management with asset accounting for fee clients, partnerships and institutions. -Typical projects range from renovation-driven repositioning to lease-up launches and occupancy optimization. -Standout fact: Treats each property “as if it were the only one” it manages, reinforcing personalized care.

Sector Specialisms

Security Clearance

-candidates must pass a background and drug screening.