Commercial Business Manager

Overview

Drive sales and manage customer relationships for plumbing, drain cleaning, industrial services.

Key Responsibilities

• estimating
• work orders
• account management
• customer service
• contract execution
• business development

Tasks

The primary responsibilities of the Commercial Business Manager are to develop, maintain and expand business opportunities. Create new market share by selling and promoting all of our lines of business to prospective and existing commercial customers. Renew existing customer agreements. Establish call plans and customer follow-up strategies. All other duties as assigned. -Work closely with service technicians in the selling and estimating processes. -Develop sales programs and strategies for client base. -Process work orders and complete all paperwork in accordance with approved standardized procedures. -Establish and maintain access to accounts through account management by telephone and personal visits. -Develop relationships with customers to build customer loyalty. -Handle customer questions, complaints, and praise. -Execute contracts on behalf of the company, observing company policy as to credit terms of sale. -Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for the branch. -Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial client base. -Conduct job completion follow-up with customers ensuring satisfactory completion of work.

Requirements

• stakeholder management
• customer insight
• market knowledge

What You Bring

Market Knowledge -Ability to interface with restaurant management and apartment complex managers. -Understanding of the customer base for the type of work being managed.

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About Roto-Rooter Plumbing And Drain Service

-Known for delivering reliable, 24/7 emergency plumbing and drain cleaning services across North America. -Specializes in fixing blocked drains, plumbing repairs, and sewer cleaning for both homes and businesses. -Services extend to maintenance, inspection, and water damage restoration, helping customers avoid costly issues. -Experienced in handling projects for both small residential needs and large commercial systems. -Operates with a fleet of technicians and equipment dedicated to providing fast, professional service. -Recognized for its prompt response times and state-of-the-art diagnostic tools. -Has expanded its reach through strategic franchising and partnerships across the U.S. and Canada. -Offers cutting-edge technology for preventative maintenance, reducing future plumbing issues.

Sector Specialisms