Service Desk Technician

Overview

Provide IT support, resolve hardware/software issues, and manage help desk tickets.

Key Responsibilities

• ticket management
• customer support
• issue escalation
• diagnostics
• documentation

Tasks

-Manage Help Desk tickets in a timely manner. -Respond to customer issues via phone, email and computer chat. -Escalate issues to the next Tier with next level of difficulty -Provide customer assistance. -Run diagnostics to resolve customer reported issues. -Document customer interactions.

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About Versant Power

-Specializes in transmission/distribution only, enabling third-party renewable generators and administering net energy billing. -Geographically unique: its Maine Public District is the only U.S. utility region not directly connected to the rest of the U.S. grid. -Subject to Maine PUC and FERC oversight; underwent a PUC investigation into management in April 2025, but continues to invest in reliability.

Sector Specialisms