Support Officer

Overview

Provide holistic support to vulnerable customers in housing services

Key Responsibilities

• record keeping
• support planning
• risk review
• medication management
• lone worker
• budgeting support

Tasks

-Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies -Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation -Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate -Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support -Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence -Empowering customers to move towards self-management of their medication by following the medication procedure -Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals -Use the Lone Worker system as and when necessary -Facilitate the referral process into the service and assess potential new customers -Carry out day-to-day administration and operational duties -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Assisting customers with day-to-day support and tenancy-related matters -Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service -Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances -Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform -Leading on support initiatives including Group Work -Clean and prepare rooms as appropriate -Supporting customers to be financially independent through budgeting plans and maximising income -Work with customers to maintain a safe environment by reporting repairs and health and safety concerns -Carry out assessment to identify and prioritize needs -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Engaging customers to meet agreed outcomes and develop life skills -Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Use SMART goal planning to provide needs led holistic support -Develop and maintain local partnerships to provide a holistic range of support for customer -Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately -Signposting customers to appropriate external support services, including interventions such as food banks and other community resources -Supporting customers to be ‘tenancy ready’ to enable successful move on -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Requirements

• communication
• it skills
• risk management
• housing benefit
• teamwork
• care experience

What You Bring

-Good communication skills and the ability to engage with and respect the needs of vulnerable people -Experience of working in a care and support environment -Previous experience in positively resolving incidents -An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs -Excellent team working skills with a creative flair and ability to think outside of the box. -You will be required to travel to different properties within the defined area as and when required -Competent administrative and IT skills (to be able to produce reports and other communications) -Experience of working with vulnerable people with a range of needs in a support capacity -Experience of delivering structured support and risk management -Housing sector knowledge including housing benefit applications -Strong IT and social media skills to manage and maintain administration and recording systems -Demonstrate initiative and confidence to make and act on decisions -Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results -Knowledge of Psychological or Trauma Informed approaches to support -Knowledge of current benefit systems

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Benefits

-Flexible working options available -Investment in your learning, personal development and technology -Deliver your role in line with Riverside company values – “Our Riverside Way” -28 days holidays plus bank holidays -Competitive pay & generous pension

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no sponsorship will be provided; applicants must already have legal right to work in the uk.