Traffic Dispatcher

Overview

Monitor traffic, dispatch help trucks, manage incidents & VMS messaging.

Key Responsibilities

• traffic monitoring
• incident dispatch
• data entry
• vms management
• record keeping
• hotspot monitoring

Tasks

-Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner. -Dispatching & reporting traffic signals malfunctions and highway maintenance calls. -Dispatching NYSDOT help truck crews for routine and emergency traffic situations. -Monitoring & entering information into web-based traffic information systems and mapping sites for travel convenience and alerts. -Performing record keeping tasks, computer entries, complete daily reports and quality control/assurance checks. -Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.). -Pro-actively monitoring "hotspots", work zones, motor vehicle accidents, weather conditions, and special events. -Deploying messaging and monitoring VMS (Virtual Message System) boards. -Monitoring & reporting over-height vehicle detection alerts, construction work zones and roadway closures.

Requirements

• customer service
• dispatch
• driver's license
• associate degree
• microsoft office
• multitasking

What You Bring

-Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group. -Possess strong knowledge of Region 3 roadways. -Willing to work all shifts including weekends, overnights and holidays and be on-call if necessary (shifts include 8, 10, and 12-hour periods - depending on current needs). -Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner. -Must possess reliable transportation, a valid driver’s license, and a strong work ethic. -Ability to coordinate real-time activities and priorities with minimal supervision. -Adherence to company code of conduct and policies & procedures. -Must complete the probationary training period. -Associates Degree or higher, -Capable of multi-tasking and working in a fast-paced environment. -Ability to use computers in “Windows Office Suite” and other web applications and completing clear and detailed written reports using effortless keyboarding skills. -Or two years of full-time employment in operations dispatching with at least experience in transportation, fire, police, EMS, 911, or military. -Capacity to clearly communicate written and verbal information in English.

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Benefits

-Incentive compensation for eligible positions. -Tuition reimbursement for continued education. -Salary range for this role is $20-$22 per hour. -Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. -Tax-deferred 401(k) savings plan. -Competitive paid-time-off (PTO) accrual. -Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations -Traffic Dispatchers are eligible for incremental pay increases upon successful completion of each training level with possibility of a promotion within first year of employment.

About Gft

-Born from over a century of legacy, GFT emerged through the integration of Gannett Fleming, TranSystems and five acquired firms. -Its rebrand reflects a unified national platform offering architecture, engineering and construction across complex infrastructure markets. -Projects span transportation, water, power generation, and civic building design, showcasing expertise in critical infrastructure sectors. -Its financial strength is underpinned by private equity ownership and consistent recognition in industry rankings. -An unusual fact: it merged two storied firms and five others, creating an AEC powerhouse attuned to community-scale impact.

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