Front Desk Agent Overnight

Overview

Overnight front desk agent providing guest check‑in/out, service, calls, and transactions.

Key Responsibilities

• check‑in
• check‑out
• cash handling
• record keeping
• guest assistance
• phone support

Tasks

-Greeting guests as they arrive at the hotel -Assisting guests with any questions or concerns they may have -Checking guests in and out of the hotel -Maintaining accurate records of guest information and room assignments -Providing information about hotel amenities and local attractions -Ensuring that the front desk area is clean and organized -Handling cash and credit card transactions -Answering phone calls and responding to emails

Requirements

• hotel software
• customer service
• detail oriented
• communication
• multitasking
• stress tolerance

What You Bring

-Ability to work well under pressure -Attention to detail and accuracy -Excellent customer service skills -Proficiency in using hotel front desk software and equipment -Basic math skills -Strong communication skills, both verbal and written -Ability to multitask and prioritize tasks effectively

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Benefits

-Earned Wage Access (“on-demand pay”) -401(k) with company match -Perks through Benefit Hub -Flexibility to work different shifts, including weekends and holidays -Company Paid Life Insurance -Medical, Dental, and Vision Insurance Options -Company Paid Telemedicine -Hotel Room Discounts -Supplemental Life Insurance -Company Paid Employee Assistance Program -Generous Time Off Package

About General Hotels Corporation

-Excellence in hospitality drives the company's leadership in hotel development. -Decades of experience have enabled the successful design, development, and management of diverse hotel properties. -Innovation and high service standards have made the company a leader in creating memorable guest experiences. -The portfolio spans luxury and mid-tier hotels, emphasizing comfort, quality, and exceptional service. -Projects span diverse locations, from urban centers to scenic resorts, catering to both business and leisure travelers. -Efforts are ongoing to expand reach while maintaining excellence in each development.

Sector Specialisms