Energy Specialist (Residential) Bolton

Overview

Deliver end‑to‑end customer service for residential energy queries.

Key Responsibilities

• query management
• customer support
• customer advocacy
• energy expertise
• data privacy
• billing resolution

Tasks

End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs. Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions. Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution. Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes. Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training. Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity -End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs. -Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions. -Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes. -Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training. -Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity

Requirements

• communication
• dbs
• agile
• resilience
• decision‑making
• customer service

What You Bring

We're looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you'll help our customers find easy-to-understand solutions to their complex problems. Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions. Here's a taste of what you'll be doing:You will be at the heart of our customer operations, blending excellent communication with deep industry knowledge. DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system. Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities. Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions. Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer. Previous Customer Service Experience: (Don't worry if you're new to energy, we'll provide full training!) -Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions. -DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system. -Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities. -Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions. -Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer. -Previous Customer Service Experience: (Don't worry if you're new to energy, we'll provide full training!)

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Benefits

A place to be youWe're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better. Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. Contract options - full-time and part time hours available between 9:00-5:00 Monday-Friday The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573. -Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. -And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. -Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. -Contract options - full-time and part time hours available between 9:00-5:00 Monday-Friday -The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.

About e.on next

Nope

Sector Specialisms

Interview Process

-discovery day at bolton hub

Visa Sponsorship

-no visa sponsorship; role is not sponsorable under the ukvi points‑based system.

Security Clearance

-basic dbs check required for successful candidates.