Customer Relationship Advisor

Overview

Provide first‑line, multichannel support, resolve queries and manage complaints for Karbon Homes.

Key Responsibilities

• issue resolution
• complaint logging
• team liaison
• first contact
• customer support

Tasks

-Are committed to resolving customer issues at the first point of contact -Logging and de-escalating complaints -Liaising with colleagues across the business to ensure a first-class service -Providing knowledgeable, efficient, and customer-focused support

Requirements

• customer service
• problem solving
• hybrid
• reliable internet
• effective communication
• pressure resilience

What You Bring

-Have experience in customer service, objection handling, and problem solving -Training - 2 weeks in-office training at Stanley -Location: Hybrid - home working and office-based in Stanley (attendance required when necessary) -Thrive under pressure and enjoy working collaboratively -Workspace Requirements: Quiet, dedicated home workspace with reliable internet -Communicate effectively across various channels -37 Hours per week with agile working between the hours of 8am - 6pm.

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Benefits

-26 days annual leave (rising to 31 after 3 years) -Health cash plan -Flexible benefits pot -Birthday leave -Access to funding for qualifications, conferences, and learning events -Salary is £26,739 per annum -Occupational pension

About Karbon Homes

-Operates a for-profit subsidiary to attract external investment and accelerate social housing delivery. -Focuses on tenant-centric services like financial advice, training programmes, and safety upgrades (e.g., boilers, fire alarms). -Distinctive model balances strong business governance with deep community support and innovative delivery.

Sector Specialisms

Security Clearance

-successful candidates must complete a basic disclosure and barring check during pre‑employment checks.