Operational Trainer- Campsfield IRC

Overview

Deliver and develop training for Care & Custody staff, ensuring compliance and skill growth.

Key Responsibilities

• curriculum development
• training delivery
• assessment feedback
• train‑the‑trainer
• record keeping
• subject expertise

Tasks

-Contribute to the design, development, review, and ongoing enhancement of bespoke Care & Custody learning packages, working closely with the Centre Training Manager, Regional Training Managers, and the wider Operational Training Team to ensure materials reflect current processes and policies. -Monitor delegate progress during training and provide constructive verbal and written feedback to support their development throughout foundational training. -Actively contribute to the Training Team by role-modelling Mitie values, ‘You Are Mitie' principles, and professional standards, while constructively challenging behaviours that do not align. -Apply a range of training techniques tailored to diverse learning styles, neurodiversity, and individual needs. -Deliver training packages to cohorts of new and experienced Care & Custody colleagues, both virtually and in person, embedding best practice, ensuring compliance with legislative and contractual requirements, and completing relevant assessments. -Support the development of team members by leading ‘Upskilling' workshops for Operational Trainers. -Conduct regular reviews of existing training materials and recommend updates to drive continuous improvement. -Assist the Training Manager in promoting training initiatives across the centre and Care & Custody, helping all staff reach their full potential. -Oversee the completion of the Centre's Training Plan, including the delivery of ITCs, non-operational staff training, refreshers, and more. Ensuring sufficient resources are available for all programmes. -Facilitate Train the Trainer programmes for Operational Coaches, Buddies, and Mentors. -Collaborate with the Training Support Team to maintain accurate records of individual training and assessments, including attendance tracking for recruitment, remuneration, and vetting purposes. -Take ownership of developing subject matter expertise in key areas such as Trauma-Informed Care, Safeguarding, Operational Processes, Information Technology, Mental Health First Aid, Social Values, Equality, Diversity, and Inclusion. -Advocate for DCO apprenticeships in alignment with Mitie Group's apprenticeship strategy.

Requirements

• microsoft office
• level 3
• first aid
• training experience
• administrative
• custodial experience

What You Bring

-Strong administrative, record-keeping, and report-writing skills -Demonstrated ability to adapt behaviours, communication styles, and approaches to suit diverse audiences -Experience in a custodial or detention environment is beneficial but not essential -At least 1 year's experience working autonomously and remotely within a fast-paced, constantly evolving environment as part of a wider team -Instructor qualifications in Use of Force (Control and Restraint [C&R], Home Office Manual for Escorting Safely [HOMES], or Spontaneous Protection Enabling an Accelerated Response [SPEAR]), First Aid, Mental Health First Aid, or Health & Safety are desirable but not required -Clear, confident, and effective written communication -Minimum of 2 years' experience in a people-facing training role -Relevant and industry-recognised accreditations and qualifications (e.g., Level 3 Education and Training or equivalent), and/or previous coaching or teaching experience -Proficient in using Microsoft Office and related systems -Approachable, engaging, and authentic communication style -Proven experience using a variety of techniques to support training and development activities -Previous line management experience is advantageous but not essential -Willingness to travel occasionally to other locations for training and development, including potential overnight stays -Camspfield IRC - Operational Trainer_.pdf (86.57 KB)

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Security Clearance

-must be eligible for ctc clearance, have no criminal convictions, and not be subject to any ongoing police investigations.