IT Support Specialist

Overview

Provide first-level IT support, vendor liaison, and user assistance for employees.

Key Responsibilities

• vendor management
• end-user support
• onboarding
• equipment support
• cybersecurity
• application assistance

Tasks

-Vendor Management: Serve as a liaison with IT vendors to coordinate services, manage tickets, and ensure timely resolution of issues. -Documentation: Maintain accurate records or IT processes and procedures -IT Policy Support: Help implement, communicate, and track compliance with IT policies across the firm. -Application Assistance: Help employees navigate and use business applications effectively. -End-User Support: Provide first-level technical assistance for employees, including troubleshooting hardware, software, and application issues. -Onboarding & Offboarding: Prepare laptops, accounts, and system access for new employees; ensure secure and thorough offboarding when employees exit. -Relationship Building: Foster trust and strong connections with team members, leadership, and external partners through responsive and caring support. -Equipment Support: Assist with setup, configuration, and maintenance of laptops, peripherals, and other office equipment (onsite and remote as needed). -Cybersecurity Tracking: Support employee adherence to cybersecurity best practices (password resets, MFA, phishing training, etc.).

Requirements

• microsoft 365
• windows
• vpn
• bachelor's
• it support
• problem solving

What You Bring

-Mindset: Curious, resourceful, proactive, and motivated to continuously learn. Demonstrates a high “give-a-sh*t” mentality—truly cares about solving problems and making people’s day easier. -Problem-Solving: Proactively identify recurring issues and recommend process or technology improvements. -Soft Skills: Excellent communication, patience, and a genuine desire to help people. Ability to explain technical concepts in simple terms. -Education: Bachelor’s degree in IT, Computer Science, or a related field preferred; equivalent experience will also be considered. -Technical Skills: Basic knowledge of Windows, Microsoft 365, VPNs, and common workplace applications. -Experience: 2–4 years in IT support, help desk, or a related role. -Collaboration: Comfortable working closely with vendors, managers, and employees throughout the organization.

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