National Account Coordinator

Overview

Manage client accounts, vendor partners, and service quality across assigned territory.

Key Responsibilities

• partner sourcing
• pre‑qualification
• quality assessments
• site measurements
• scheduling coordination
• billing communication

Tasks

A National Account Coordinator supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and The Hatch Group. This position requires some flexible availability to include occasional scheduling coordination after hours and on weekends to prepare for upcoming jobs. Regular in-office hours are Monday - Friday 8:30AM-5PM. Occasional calls as mentioned typically last 15-20 minutes and can occur between 6-7PM if needed to regroup. Group texts are created to alleviate need for calls. -Provide instruction to service partners regarding client expectations -Proactively assist in resolving issues with customer service when needed -Source new service partners to perform work for clients in a designated territory -Pre-qualify service partners, negotiate contract terms -Communicate closely with other coordinators on team as well as management and operations -Regularly communicate with customers via Service Channel, Corrigo, email, text, and phone to ensure high quality and service. -Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites -Measure properties and coordinate with estimators for estimates -Communicate schedule to store managers and service partners -Ensure timely acquisition of service partner agreements to support the compliance team. -Consistently propose site enhancement concepts to clients. -Communicate billing details to client and answer any questions -Coordinate pre- and post-season site inspections

Requirements

• time management
• bachelor’s
• multitasking
• night shift
• 3 years
• pmp

What You Bring

-Advanced skill set in time management and task prioritization -Bachelor’s degree in a Business, Marketing, Construction Project Management or related field -Ability to multitask and meet deadlines without close supervision -Must be willing to work nights and weekends as needed -Minimum of 3 years experience in project management, or strong administrative skills -Highly advanced written and verbal communications -PMP Certification preferred, but not required

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Benefits

If you’re looking to join a company that values people as much as performance — where you can laugh, grow, and make a real impact — you’ll feel right at home here. -Competitive medical, dental, and vision insurance -Pay Range: $28.00 - $35.00 / hour -PTO and paid holidays -401k plans

About The Hatch Group, Inc.

-Founded with a vision to revolutionize asphalt paving, the company has grown into a trusted industry leader. -With decades of experience, it specializes in high-quality asphalt paving and maintenance solutions for various sectors. -The company’s projects span from roadways to residential developments, impacting communities with durable and reliable infrastructure. -Offering services in both the public and private sectors, it is known for its commitment to safety and excellence. -Notable for its precision and efficiency, the company is the go-to partner for large-scale infrastructure projects. -The company's strong reputation is backed by its focus on cutting-edge technology and innovative construction methods. -Whether in urban areas or remote locations, the company delivers scalable, cost-effective solutions that stand the test of time.

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