Neighbourhood Officer

Overview

Field‑based officer managing tenancy, repairs, ASB and community engagement

Key Responsibilities

• lettings management
• tenancy enforcement
• asb handling
• repairs oversight
• rent management
• multi‑agency collaboration

Tasks

-Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance. -Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management -As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding. -Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.

Requirements

• customer service
• uk licence
• face-to-face
• housing knowledge
• resilience
• solution focus

What You Bring

-Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice -Full UK drivers licence and access to a car as the role is field based -Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach -Experience and knowledge of housing/ lettings or ideally social housing -Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

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Benefits

-Hybrid working - you will manage your week by dividing your time between working in the field and from home -You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture. -Starting salary of £31,166 per annum -27 days holiday (rising to 32 over 5 years’ service) + bank holidays -Attractive pension schemes - including Local Government Pension Scheme (LGPS)

About Together Housing Group

-Operating primarily in the UK, Together Housing Group manages a diverse portfolio of residential properties, from new builds to large-scale renovations. -With a strong commitment to local communities, the Group offers a range of support services to tenants, ensuring that housing isn't just about a building, but a home. -Over the years, Together Housing Group has grown its expertise in developing sustainable housing models that meet the evolving needs of urban and rural populations. -The company regularly embarks on projects involving the regeneration of local neighborhoods, revitalizing underused spaces and creating a lasting social impact. -Despite being a non-profit, Together Housing Group operates with a clear business strategy focused on long-term sustainability, securing funding through various channels to reinvest into community-focused initiatives. -With a forward-looking vision, the company is involved in innovative housing projects such as green energy initiatives and tech-enhanced living solutions for residents.

Sector Specialisms