Affordable Leasing Professional

Description

• Provide excellent customer service and display courteous and professional attitude toward all customers
• Manage 49 PBRA units to include leasing and annual recertification of households.
• Manage PBRA affordable program waitlist to ensure HUD compliance.
• Assist in planning and preparation of resident functions.
• Conduct all HUD leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Comply with all HUD, Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Walk the property for curb appeal and overall property appearance.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Maintain availability for resident functions, community affiliated events and weekends
• Keep files, desk, and leasing area organized
• Inspect market ready & HUD units and models daily and as assigned.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Submit monthly voucher requests to HUD and reconcile monthly payments.
• Manage all monthly PBRA monthly reporting requirements to include EIV reports.
• Accurately enter all prospect and resident data into Real Page in a timely manner
• Support Assistant REM Manager with tracking renewals, lease expirations, and notices to vacate
• Maintain all leasing office standards

Requirements

• Occasionally requires lifting 20 pounds or less
• Excellent English communication skills, both verbal and written.
• 1-year customer service or sales experience (or relevant education)
• Must be able to walk apartments and grounds, including steps and climbing stairs \
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
• Valid driver’s license
• Certified Occupancy Specialist (COS), certification preferred. Otherwise, must obtain within 90 days of employment.
• Must be available to work weekends and holidays
• Strong computer skills including Microsoft Office (Word, Excel)
• 1-year of HUD Project Based Rental Assistance (PBRA) leasing and compliance experience.
• High school diploma or equivalent, college preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance