Resident Manager - 1535 Jackson

Overview

Ensures nightly security, handles emergencies, and supports low‑income residents.

Key Responsibilities

• incident reporting
• emergency response
• maintenance reporting
• call handling
• security checks
• resident meetings

Tasks

-Report any graffiti on both interior and exterior side of the building to Property Manager -Log and document serious events on incident reports -Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outage, serious injury, medical emergency -Report all maintenance related issues -Respond to all telephone calls, otherwise, return calls as soon as possible -Separate recyclables, compostable, and landfill trash when needed -Receive and sort mail for resident mailboxes -Report all maintenance related issues to Property Manager -Log and document serious events on incident reports and submit to Property Manager -Respond to calls or emergencies at the building as soon as possible and notify the Property Manager as appropriate -Follow policies, procedures, and safe work practices -Along with Property Manager, attend resident meetings a minimum of once per year -Clean building entrance, hallway, and community areas when needed -Respond to tenant complaints in a reasonable time manner -Log activities daily and occurrence including date, time, and what happened that day or no incidents -Perform nightly security check on building floors and lock up common areas as needed or in the case of an emergency -Perform nightly security check on building floors and lock up common areas as needed/or in the case of an emergency

Requirements

• bilingual
• resident manager
• property management
• affordable housing
• problem solving
• communication

What You Bring

-Commitment to respond to all cell phone calls/texts within ten minutes -Good written and verbal communication skills -Good judgment and problem-solving skills -Bilingual and biliterate in Chinese/English -Experience working in affordable housing projects, especially in property management -Ability to work under stressful circumstances -Excellent interpersonal skills and ability to work with diverse ethnic groups -Current employee in Property Management -Willingness to do varied tasks -Required to reside in resident manager unit and stay every night while on duty -Ability to work with people of diverse social, economic, and ethnic backgrounds -Prior experience as a resident manager

People Also Searched For

About Chinatown Community Development Center

-Organizes tenant advocacy, leads ballot campaigns, and manages real estate projects. -Typical projects include building affordable housing and youth programs like Adopt‑An‑Alleyway. -Work spans affordable housing development, community and planning services, and property management.

Sector Specialisms