CCA Executive (Contact Center Agent)

Overview

Handle inbound customer calls/emails, resolve issues, and ensure satisfaction.

Key Responsibilities

• call handling
• email response
• issue resolution
• record updates
• team collaboration
• customer service

Tasks

This is a full-time, on-site role for a Contact Center Agent located in Hyderabad. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Responsibilities include managing incoming calls, responding to emails, troubleshooting customer concerns, updating customer records, and collaborating with team members to improve service quality. Consistent and effective communication with customers is essential to deliver a seamless experience.

Requirements

• rotational shifts
• 2+ years
• voice process
• customer queries
• verbal communication

What You Bring

Experience: 2+ Years -Willingness to work in rotational shifts (if applicable) -Minimum 2+ years of experience in international voice process -Ability to handle customer queries with professionalism and accuracy -Strong verbal communication skills

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About Latinem Private Limited

-Born in October 2023 as a subsidiary of a Middle‑East real estate investment group, it rapidly built its own identity. -Convening top BIM specialists and architects, the firm transforms early‑stage concepts into detailed IFC-ready plans. -Its engineering and draughting teams spark innovation, turning blueprints into robust, efficiently executed building projects. -With a business‑excellence wing, it anchors its operations in global standards like ISO, Lean and Six Sigma. -Through shared-services support, Latinem integrates finance, analytics and process optimization across its corporate family. -Headquartered in Hyderabad’s Sohini Tech Park, it stands out as a start‑up with big‑league infrastructure capabilities.

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