Plant & Customer Support Administrator

Overview

Coordinate plant hire, manage orders/breakdowns, and support customers across UK projects.

Key Responsibilities

• plant sourcing
• order management
• breakdown management
• sla compliance
• process improvement
• stakeholder management

Tasks

-Source and arrange operated and non-operated plant items, prioritising internal fleet utilisation. -Manage orders, off-hires, and breakdowns through our call management system. -Ensure all requests are fulfilled within SLA guidelines and resolve any queries promptly. -Contribute ideas to improve processes and maximise efficiency. -Coordinate plant hire requests and breakdowns for projects nationwide. -Build strong relationships with suppliers, customers, and internal teams.

Requirements

• admin experience
• ownership
• microsoft word
• excel
• organisational
• communication

What You Bring

-Experience in a administrative or customer-focused role. -Ability to take ownership and deliver tasks to agreed deadlines. -Strong IT skills, especially Microsoft Word and Excel. -Excellent organisational and communication skills.

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Benefits

-Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. -25 days paid annual leave (pro rata) -Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave -Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Balfour Beatty Plc

-It finances, designs, constructs and maintains roads, rail, energy plants, water systems, buildings and communities. -Active across the UK, US, Hong Kong and Canada, it's known for ventures like HS2, Crossrail and major highway upgrades. -Known for innovation, it uses digital tools, off-site manufacturing and automated plant to enhance safety and efficiency. -An unusual highlight: it pioneered the Automated Cone Laying Machine, boosting roadworker safety on live highways.

Sector Specialisms