Account Director

Description

• Provides superior client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance and team safety performance.
• Leverages the JLL IFM/Engineering platform through regional IFM networks, JLL’s innovation and best practice sharing program (Idea Stream) to provide improved IFM services aligned with the account plan, goals, and objectives.
• Provide excellent onboarding, training, and team building.
• Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
• Ensure all account level KPI/SLA targets are achieved.
• Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.
• Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Complies with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.
• Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.
• Participate in performance management and personal development planning for members of the team.
• Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
• Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance
• Complies with client specific and JLL accounting/contracting practices, policies and procedures.
• Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.
• Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.
• Advocates diversity and inclusion in the workplace.

Requirements

• Superior client and customer relationship management skills.
• Strong organizational skills and collaborative management style needed.
• Excellent communication, interpersonal and supervisory skills.
• Strategic thinker with strong implementation and change management understanding.
• BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.
• Familiarity with and understanding of building systems.
• Understanding of commercial leases, contract documents and routine accounting methods.
• Proficient in MS Office and CMMS system.
• Ability to multitask and work without direct supervision.
• Superior financial skills and budgeting/forecasting experience is a requirement.
• Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.
• Proven record of success managing corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)
• 10+ years of facilities experience in corporate, third party service provider or consulting.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance