ICT Service Delivery Manager

Overview

Manage minor cabling projects, coordinate 24/7 service delivery and resources for data centre.

Key Responsibilities

• cabling service
• asset decommission
• imac database
• test upload
• monitoring systems
• fault coordination

Tasks

-It is the DCS Services Delivery Manager’s responsibility to liaise closely with their customer and promote a positive image of the company at all times. -The operational requirements for customer sites are to ensure that, the Service Delivery Manager’s team of engineers, are covering 24-hour 365 days per year basis. -Ensure that all staff are wearing the correct uniform supplied by the service provider. -Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date. -The post holder has directly reporting staff. -The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale. -To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site. -Make sure all work is carried out to the standard expected by the client -To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information. -Make sure all health and safety requirements are met, and document any accidents that occur. -Liaise with electrical department when additional power is or alterations are required -Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues. -Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets. -The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored -The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client. -Provide quotes for new / enhanced services as required. -Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements. -Produce the appropriate reports and present to the client on an agreed basis. -Ensure frame schedules / business systems are updated as and when changes are carried out. -Make sure that all Comms rooms are kept to a standard expected by the client -Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements. -Liaise with various IT silos to organise front line support for all minor projects & day to day operations -Provide detailed surveys for existing and new / enhanced services as required. -Review / Complete Method Statements /Risk assessments when required. -Carry out regular staff appraisals. -Attend meetings with MS operations manager to discuss issues, requests & achievements. -Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines. -Attend meetings with IT silos to discuss up & coming day requests -Provide surveys to CBRE / Client when required. -Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements -Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc. -Create quotes and submit to the client for approval as and when necessary. -The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times. -Monitor infrastructure availability and ensure additional components /labour is available to meet the demand. -Co-ordinate the solving of faults which may occur. -Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room. -Ensure that stock is ordered as & when required. -Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods -Review the DCS related procedures on a regular basis and update / distribute when necessary. -Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated. -Attend meetings to update IT silos of the progress of projects

Requirements

• financial awareness

What You Bring

-This post carries no direct budgetary responsibility but financial awareness is required.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms