Customer Service Assistant - Events

Overview

Deliver premium customer service and event support for student residents.

Key Responsibilities

• event setup
• stock replenishment
• parcel management
• facility upkeep
• block walks
• incident response

Tasks

-Close down events, cleaning and tidying all equipment and products as required. -Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products. -Ensure our facilities are being looked after respectfully by residents & guests. -Prepare & deliver events with a lively and vibrant approach. -Manage & store parcels correctly to allow students to easily access their deliveries as required. -Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times. -Conduct block walks every 4-6 hours surveying and reporting every area of the building. -Be on hand, delivering solutions to issues or challenges that may arise. -Promote events, garnering resident interest and confirming guest list attendance. -Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required. -Be the primary point of contact for any potential incident or emergency that may occur onsite. -Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.

Requirements

• resilience
• leadership
• communication
• adaptability
• event management
• customer service

What You Bring

-Resilience, with an ability to effectively navigate unexpected situations. -Strong organisational and leadership qualities with an ability to remain calm under pressure. -Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed. -Adaptability, creativity & positivity. -We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. -Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required. -Event management experience would be a significant advantage, however full training is provided. -Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike. -An experienced customer service professional, well-versed in delivering premium experiences to customers.

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Benefits

-Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

About Vita Student

-Modernising characterless student halls into vibrant, amenity-rich homes. -Specialises in residential student accommodation entwined with hospitality-style amenities. -Standout: Career-launching events and alumni support, including a global network. -Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is provided.

Security Clearance

-employment offers are subject to pre‑employment checks, including dbs verification.